| Frequently Asked Questions Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to fulfil your order. That's all there is to it, so enjoy browsing and have fun shopping.
Once you have made a purchase, you will receive an automatic confirmation via email. If there are any queries regarding your order you will be contacted by e-mail so please ensure your e-mail address is typed correctly. If you do not receive an email from us, please contact
Shipping And Handling Charges
Our postal charges for any number of purchases are:
UK - Free of Charge
Europe (standard airmail) - £1.95
Europe Airsure (tracked) - £4.95
Rest of the World (standard airmail) - £2.50
Rest of the World Airsure (tracked) - £5.50
Rest of the World Signed for (requires a signature) - £5.50
An Urgent Order?
If your order is urgent - a forgotten Birthday for instance - for an additional £3.00 we can send your order by Special Delivery which is guaranteed to get to you by 1pm on the next working day following posting. Please note that Royal Mail will require a signature for this delivery. This service is only available within in the United Kingdom. Orders placed after 1pm will be despatched the folowing day.
Need Help Choosing the Right Gift?
Sometimes it can be difficult to choose exactly the right piece for the person you have in mind. Don't hesitate to pick up the 'phone and ask for advice. We are happy to help.
Tel. No. 01434 345700
Delivery Schedule
All available orders are despatched within 24hrs, Monday - Friday. UK orders will usually arrive the next day, Deliveries to Europe take 3-7 working days and the Rest of the World 5-14 working days depending on which service you use.
Credit Card Security - Your Peace of Mind
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text or on any web site. This means that your details are very, very safe.
Guarantee of Satisfaction
We will guarantee to always refund or replace faulty items, and exchange goods if you are not entirely satisfied. Please ensure any returns are received within 28 days of the date of purchase. Your statutory rights are not affected.
Returns Policy
Please mark clearly on your invoice which item you are returning, and post it to us, along with the returned goods. If you would like to exchange the returned item, please note your new selection on the returned invoice.
Returned items should be in the same condition as they were despatched.
For reasons of hygeine, earrings cannot be returned.
We want all our customers to have the peace of mind that the earrings they receive have not been in anyone else's ears!
Please Note: If you paid for your order by credit card, we will credit the amount of the returned goods to your card.
PAYMENT will be taken from and refunded to your Credit Card at today's exchange rate. All prices are displayed in UK pounds sterling.
Please note we do not cover carriage costs for returns
All costs (including Insurance Charges and Customs Duty) are the responsibility of the customer.
Contacting Us
If you need to reach us, , alternatively, you can call us on:
01434 345700 (International +44 1434 345700)
or write to us at:
PO Box 157
Hexham
NE47 9WW
United Kingdom
Privacy Policy
boothandbooth protects your privacy and does not disclose customers' information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item.
VAT Registration Number
VAT No. 873 4806 96 |
